TERMS AND CONDITIONS
Thank you for visiting our website. These Terms of Service (the “Agreement”) govern your use of our website and any services provided by Premium Mobile Detailing (“we,” “us,” or “our”). This Agreement constitutes a legally binding contract between Premium Mobile Detailing and any individual accessing or using our website, including visitors, users, and customers (“you” or “your”).
By accessing or using this website or booking services through our company, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of this Agreement or are under the age of 18, you are not permitted to access or use our website or services.
We reserve the right to update or modify these Terms of Service at any time. Continued use of our website or services following any changes constitutes your acceptance of those changes.
I. Cleaning Services
Premium Mobile Detailing provides professional Residential, and other cleaning services.
When booking a service online, you will be asked to provide your contact information and select the specific service you require. For home services, we may request additional details such as the size of the property, number of windows, and other items. For vehicle detailing, please indicate the vehicle type and any add-on services desired.
Please note that all appointments are scheduled with a 1–2 hour arrival window to account for traffic, weather conditions, or other unforeseen delays.
Any changes to service rates will be reflected on our website and/or communicated to customers via email.
II. Scheduling & General Policies
Remove all valuables and personal belongings from your vehicle/property prior to service. We are not liable for lost or damaged items.
Service must be performed in a safe and legal location. Unsafe or hazardous areas may result in service refusal.
We may alter bookings due to weather, staffing, equipment failure, or other operational reasons.
If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $50.00 lockout fee.
To keep our prices low and avoid charging trip fees, we schedule cleanings based on the most efficient route. While we’ll do our best to accommodate specific time requests, we cannot guarantee exact appointment times.
The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key.
To accommodate unforeseen circumstances such as traffic delays or weather conditions, our company schedules all appointments with a 1 to 2-hour arrival window. If our technician is running behind schedule, you will be promptly notified via phone call or text message.
III. Payment
Payment for services may be made securely via credit or debit card through the Client Portal on our website or by phone. Premium Mobile Detailing accepts all major credit and debit cards. By using our services, you acknowledge and consent that we may collect and securely store your card information for the purpose of processing payments for services rendered. To secure your appointment, a non-refundable deposit of 10% is required at the time of booking. This deposit confirms your scheduled time and will be applied toward the final total of your service. The remaining balance will be charged only after the successful completion of the service.
On-Site Assessment & Additional Charges
Premium Mobile Detailing reserves the right to adjust the final service price if the condition of the vehicle is significantly worse than described at the time of booking. This includes, but is not limited to, excessive pet hair, heavy staining, biohazards, severe neglect, or buildup requiring additional labor or materials. Any additional charges will be clearly communicated before service begins. Clients may choose to approve the adjusted service or decline without penalty prior to work starting.
Payment Plans and Discounts
We offer flexible payment options based on service frequency, including weekly, bi-weekly, and monthly plans. Customers are required to select their preferred plan during the booking process via our online portal. Additional or one-time services may be scheduled separately through the portal, by phone, or via email, where custom quotes can be provided.
Customers enrolled in recurring service plans authorize Premium Mobile Detailing to automatically charge the credit or debit card on file following each completed appointment. Charges will only be processed upon successful delivery of the scheduled service.
Financial Responsibility
You agree to be fully responsible for all fees and charges associated with the services provided under this Agreement. This includes any outstanding balances, as well as any costs incurred due to collection efforts, including but not limited to attorney’s fees and legal expenses resulting from non-payment.
IV. Refunds
Premium Mobile Detailing does not offer refunds, as we are committed to delivering the highest quality service to our customers. However, we recognize that occasional errors may occur. If you are dissatisfied with any aspect of your completed service, please contact us by phone or email within 24 hours of the appointment. We will promptly address and rectify any legitimate concerns at no additional cost to you.
V. Right to Refuse Service
Premium Mobile Detailing reserves the right to refuse or terminate service at its sole discretion to ensure the safety and well-being of our Company, subcontractors, and representatives. Services will not be performed on premises where conditions pose safety risks, including but not limited to the presence of weapons, excessive clutter, disconnected utilities, or aggressive animals.
VI. Cancellations & Fees
You acknowledge that our subcontractors and agents have the right to discontinue service and leave the premises if the environment is excessively unsanitary or if they feel intimidated, unsafe, or otherwise endangered. In the event that a scheduled cleaning is canceled by our subcontractor or agent for any of these reasons, you agree to pay a cancellation fee of $50.00.
Clients are required to provide a minimum of 24 hours’ notice to cancel or reschedule a scheduled cleaning appointment. Notice must be given via phone call or email in order to avoid incurring a cancellation fee.
Failure to provide the required 24-hour notice, or failure to provide notice at all, will result in a $50.00 cancellation fee. This fee will be automatically charged to the credit or debit card on file. Clients who cancel service with less than 24 hours’ notice acknowledge and agree to the application of this charge.
If our service representatives are unable to access the property at the time of the scheduled appointment—whether due to being locked out, denied entry, or otherwise turned away without prior notice—you understand and agree that a $50.00 lockout fee will be applied. This fee will be charged to the credit or debit card on file.
If the client is not present at the scheduled service location and has not provided access or instructions to proceed, or if the client fails to respond within 20 minutes of our arrival, the appointment will be considered a No-Show. In such cases, a $50 No-Show Fee will apply to cover travel time and lost scheduling opportunities. Repeat no-shows or non-responses may result in refusal of future services. To avoid this fee, clients must notify us of any changes or cancellations at least 24 hours in advance and ensure we have access or communication on the day of service.
VI. Subscription Plans
All window cleaning subscriptions renew and are tied to the property address.
Subscriptions are activated on the 1st day of the next calendar month following signup.
30-day notice required to cancel a subscription. Email must be sent to: premiumdetailinghelp.com. You agree to pay $50 for a cancellation fee of a subscription policy after the 30 day mark has passed
VII. Damage, Liability & Preexisting Conditions
We photograph vehicles/property before service to document existing damage.
We are not responsible for damage caused by worn-out, oxidized, or damaged parts that fail during normal cleaning.
Any concerns with our work must be reported within 24 hours with pictures sent via email.
VIII. Service Guarantee
If service is unsatisfactory or incomplete due to our fault, we will redo that portion at no charge.
Claims must be made within 24 hours via email and include photo documentation.
IX. Communication & Privacy
By booking, you agree to receive service-related texts, emails, and calls (standard carrier rates may apply).
Your personal data will not be sold. It is only shared with staff or contractors fulfilling your service.
Calls may be recorded for quality assurance.
X. Legal & Liability
Services are provided “as is.” No guarantees on website usage or uninterrupted service.
You agree to indemnify Premium Mobile Detailing against third-party claims arising from your actions.
Insurance of your vehicle/property is your responsibility.
We are not responsible for lost keys, discharged batteries, or emptied fuel tanks.
We will not refit child seats or handle valuables.
XI. Website Usage
Premium Mobile Detailing provides a user-friendly online platform designed to facilitate the scheduling and management of professional cleaning services. Visitors, clients, and users may access our website solely for lawful purposes and in accordance with these Terms and Conditions.
To maintain the integrity and security of our platform and to protect our intellectual property, the following activities are strictly prohibited:
Downloading, copying, distributing, or transmitting any content from our website without prior written consent;
Utilizing data mining, scraping, or automated data extraction tools, including bots; Employing framing, mirroring, or other navigational technologies to manipulate the presentation of our site; Registering, subscribing, unsubscribing, or attempting to do so on behalf of another individual or entity without proper authorization;
Using the website or its content for unauthorized purposes, including unsolicited marketing or email campaigns; Engaging in harassment, stalking, threats, or other forms of abusive behavior directed toward the Company, its employees, contractors, clients, or website users; Violating the intellectual property rights of the Company or any third party; Disrupting, interfering with, or attempting to compromise the functionality, security, or performance of the website or any associated server infrastructure.
Violations of these terms may result in legal action and immediate termination of access to our services.
XII. Governing law and Electronic Signature
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to comply with applicable law. The remainder of this Agreement shall continue in full force and effect.
Electronic Signatures
The parties agree that electronic signatures shall have the same legal effect as handwritten signatures for the purposes of executing this Agreement and any related documentation. By proceeding with services, you acknowledge and consent to the use of electronic signatures and records.
If you have any questions about these Terms & Conditions, please email us at premiumdetailinghelp.com.
Phone: 214-519-4639